Terms & Conditions

Website content:

Whilst every effort is made to ensure that the information on this site is up to date and accurate, OTAVS does not warrant, nor does it accept any responsibility or liability for, the accuracy or completeness of the content or for any loss or injury which may arise from reliance on information contained within this site.


Your email address and/or personal details will never be used or given to a third part. As a valued customer, OTAVS may occasionally contact you with updates or other notifications that we feel may be relevant to you.

Customer Services by post:

27 Old Gloucester St,

Customer Services by Email:


Customer Services by phone:

Please see website for various country specific phone numbers

Cancellation Policy:

OTAVS offer a no quibble cancellation policy with a full refund policy, less the administration costs, assessors costs and current usage. Please contact Customer Services to request a refund.

Delivery of goods:

All goods are delivered electronically via a download link which is sent out via email.


From time to time links to other sites may be provided but OTAVS accepts no responsibility or liability for the content of those sites or of any external site which links ot this site.

Copyright and Permissions:

Unless otherwise stated the copyright and any other rights in the contents of material available through our website, including any images text and downloadable items are owned by OTAVS.

Permission is granted to create links to these pages, reproduce short extracts provided the source is stated.

Permission is not granted for any commercial gain through copyright infringement, reselling, or third-party reproduction. Any dispute arising from use of this website or these Terms and Conditions shall be governed by the laws of England.

OTAVS Logo Usage:

Only websites that are specific to courses that have gained the OTAVS success criteria by OTAVS assessment are allowed to display the logo. In multi-site organisations or if the course has reseller rights the OTAVS logo may still be displayed as it is the training course that earns the logo and not the website.

If a course accreditation expires any logo entitlement becomes null and void.

No OTAVS logo may appear larger then a company's own logo.

Successful OTAVS course assessment allows the logo to be reproduced on relevant course certificates.

The electronic OTAVS logo should be hyperlinked to www.OTAVS.com

Companies that have courses successfully accredited by OTAVS may use the logo in the following ways, providing it is not larger than the companies own logo, and providing it insinuates that OTAVS only endorses the training course and not the company:

  • On company letterheads
  • On accredited company websites
  • On sales brochures or literature relevant to OTAVS accredited courses

Logo reproduction should ne in original colours from original artwork where possible. However, if the OTAVS logo colours clash, the logo may also be reproduced in black.

The OTAVS logo must retain its size ratio and be a minimum width of 20mm.